Return & Exchange
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition. The customer will refund his money in his account on CATWALK21 and he can buy any other product.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, Jumpsuits, lingerie, swimsuits, events and party dresses and accessories.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns shipping will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-CATWALK21 products
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note:Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.